Costa Coffee

Companies vow to act on BBC disabled access exposé

Some of the UK’s biggest firms have begun urgent improvement schemes after a BBC London investigation exposed failures to serve disabled people.

A blind person and a wheelchair user wore secret cameras to document cafes without ramps, missing station staff and minicabs that refused guide dogs.

More than 100 restaurants are now being audited for accessibility. Training is being launched and equipment installed.

It comes after the government ordered the companies to explain their actions.

Last autumn, BBC researchers found unusable tables, or ramps missing or broken, at branches of Itsu, Costa Coffee, Eat, Caffé Nero, Caffé Concerto, Chipotle and the Post Office.

Of 20 minicab firms tested in east London, five refused to take a clearly marked guide dog.

On four occasions, the wheelchair user got temporarily stuck on a train when staff booked to help did not arrive on time. She was also unable to board a bus due to a faulty ramp.

Read the full article on the BBC News website.

There is also an online petition set up by SumOfUs.org  which relates directly to the issues raised in this article. You can sign here…

 

Share...
  •  
  •  
  •  
  •  
  •  
  •  
  •  

Leave a Reply